Reference

What Our Privacy Policy Covers

Our privacy policy is written in plain English and covers every part of your account, from the mobile number you register to the bKash, Nagad and Rocket records behind your wallet.

Wallet recordsCookie choicesOTP sign-inYour data requests
7e77app What Our Privacy Policy Covers
SECURITY AND RETENTION

How Your Account Data Stays Safe

Every request about your data follows the same route. You write from the address or number on the account, we confirm it is you, and then the right desk handles it: payments for wallet records, security for a suspected sign-in, support for everything else. We answer in English and keep the reply on your account so the next agent can pick up where the last one stopped. Nothing gets passed to a third party without your instruction.

What we hold Registration details, the mobile number linked to your wallet, transfer records from bKash, Nagad or Rocket, and the lobby pages you open. We use each one for payments, account checks and support replies.
Cookies and sign-in Cookies keep your session open, remember your language and flag pages that load slowly. Block them in your browser if you prefer, though sign-in will then ask for a fresh OTP more often.
Guarding your account Wallet numbers are masked in the lobby, and only the staff handling your case can open a full profile. Keep your OTP to yourself, because we never ask you to read it back in chat.
Retention and changes Transfer records stay for the period the applicable rules require, then they are cleared. Lobby and cookie data go sooner. Ask the data desk to see, correct or delete what we hold.
DATA SUPPORT DESK

Ask Us About Your Data

Questions about your data reach a real support team, not a form that vanishes. Open chat from your signed-in account and the agent already sees your account ID, so you don't repeat the whole story. For anything written, a name correction, a saved number removed, a copy of your records, message us from the address on your account and we reply to that same address once we have confirmed it is you.

Team online

Email your request

Write from the address on your account so we can match it to your profile. Tell us what you want changed, copied or removed, and keep the subject line plain.

Chat from your wallet

Signed-in chat shows the agent your account ID, so wallet checks move faster. Ask for the data desk and mention whether the request is about your bKash, Nagad or Rocket records.

Verify before we send

Before any file leaves us, we confirm the request is yours, usually with an OTP to the mobile number on the account. That step protects you if someone else has your email password.

Data Questions You Might Have

These are the things players message us about most, answered the way we would answer them in chat. If your case is not here, the support team can walk you through the same steps on your own account. Nothing on this page overrides the law where you live.

It covers the details you give us when you open an account, the wallet records behind your bKash, Nagad and Rocket transfers, your lobby activity, and how long we keep each of those.

Yes. Message us from the email or mobile number on your account and tell us what you need. We confirm it is you first, then send the file to the same address we already hold.

Only with the wallet provider completing your transfer, and with the hosting partners who keep our systems running. Game studios such as Pragmatic Play see session data, never your wallet number or PIN.

Payment records stay for the period the applicable rules require, then they are cleared. Lobby and cookie data drop away sooner. Ask us and we will tell you which category your request falls under.

It applies wherever you sign in, but what we may collect and disclose follows the law that covers you. Access depends on your local law and eligible regions.

Send the correction from your registered email or mobile number. Name and date-of-birth changes usually need one matching document, and we confirm the update on your account once it goes through.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.